Permanent Lights After a Power Surge What to Check

Surge protector takes most hits. Sometimes the controller takes one. Here's how to tell.

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Updated August 20, 2025 · By Rapheal Samarin at Twilight Zone Permanent Lighting

First: did the breaker trip?

Reset it. If everything comes back on, you're done.

Lights on but app won't connect

Wi-Fi radio in the controller may have taken a hit. Try a controller reboot. If still no connection, we replace the controller under warranty (5-year LED warranty covers controller too).

Lights partially on, partially off

A section of LEDs likely failed. Affected segment replaced under warranty. We've replaced two segments in three years for surge damage — covered both times.